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Whitepaper: Transforming Musculoskeletal Care with a Systems Approach and Technology Enablement

Musculoskeletal (MSK) conditions, particularly chronic low back pain (CLBP), represent a significant global healthcare challenge, impacting patient well-being and straining healthcare systems worldwide. Traditional, often linear approaches to managing these conditions have yielded limited progress, highlighting the need for a paradigm shift towards comprehensive, integrated care models. This whitepaper explores the critical importance of adopting a systems-based strategy for MSK care and showcases the success of Ontario, Canada’s Rapid Access Clinics (RAC) model for low back pain as an example of effective implementation. Furthermore, it introduces the Arthur CareNexus RAC Platform as a technology-driven solution designed to empower healthcare organizations in establishing and scaling similar high-value, patient-centric MSK care programs.

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Arthur Health’s clinically integrated network solution using Microsoft Power Platform scales pilot program that reduced patient wait times by 80%

Arthur Health, a healthcare solutions company based in Canada, is reimagining traditionally compartmentalized models of care through a clinically integrated network approach. In 2019, Arthur Health teamed up with the Ontario Ministry of Health and Long-Term Care and University Health Network to scale a rapid-access clinic model of care for low-back pain. In a pilot, this led to sustained reduced wait times, better access to local care, and higher patient and provider satisfaction, so Arthur Health plans to expand it. Arthur Health used Microsoft partner Quisitive’s MazikCare platform and Microsoft technologies to develop a patient-centered solution that the company hopes will spark changes to primary and specialty care in Canada.

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